Returns, Refunds & Warranty Policy

Returns

We accept returns on eligible items within 14 days of delivery, subject to the conditions below.

To be eligible for return:

• Items must be unused, uninstalled, and in original packaging

• All original components, tags, and documentation must be included

• Items must be in resalable condition

Items that are not eligible for return include:

• Installed or used cue tips, shafts, or components

• Custom, modified, or repaired items

• Clearance or final-sale items

• Gift cards

Return authorization is required before sending any item back. Unauthorized returns may be refused.

Return Process

To request a return, contact us with your order number and reason for return.

If approved:

• Return instructions will be provided

• Customers are responsible for return shipping costs unless the return is due to our error

• We recommend using a trackable shipping method

Items received that do not meet return eligibility may be sent back at the customer’s expense or declined.

Refunds

Once a returned item is received and inspected, we will notify you of approval or rejection.

Approved refunds are issued to the original payment method within 5–7 business days after inspection.

Refunds do not include:

• Original shipping charges

• Return shipping costs

• Any installation or service fees

If a refund is rejected, the item may be returned to the customer at their expense.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos of:

• The item

• Packaging

• Shipping label

We will assess the issue and determine the appropriate resolution.

Manufacturer Warranty (Predator Products)

Predator-branded products are covered by the manufacturer’s warranty provided by Predator Group, subject to their terms and conditions.

Warranty coverage, eligibility, and determinations are made by Predator, not CenTex Pro Shop.

CenTex Pro Shop does not modify, extend, or replace the manufacturer’s warranty.

For Predator warranty claims:

• Proof of purchase is required

• Items may need to be submitted directly to Predator or through us, depending on the product and issue

• Normal wear, misuse, and unauthorized modifications are not covered

Warranty processing timelines are determined by the manufacturer.

Non-Predator Products & Services

Warranty coverage for non-Predator products, if applicable, is defined by the original manufacturer.

Cue repair, installation, and service work are final once performed and are not eligible for return or refund.

Chargebacks & Disputes

Customers are encouraged to contact us directly with any issues before initiating a chargeback.

Chargebacks filed without prior communication or in violation of this policy may be disputed with supporting documentation.

Questions

If you have questions about returns, refunds, or warranty coverage before placing an order, contact us for clarification.